Frequently Asked Questions

020 3475 9858

Frequently Asked Questions

  • What if my landlord or agent is not happy with the final results?

    For your peace of mind, our end of tenancy cleaning service is fully guaranteed. In case your landlord, agent or you are not happy with the outcome, you need to contact us within 48 hours, and we will return to clean those areas considered dirty or missed. We will not charge you extra.

  • Do you have a cancellation fee?

    If you want to cancel, reschedule or amend a booking, please make sure to provide a 24-hour notice. In such a case, there are no fees.

  • How do I book?

    If you are interested in booking our end of tenancy cleaning service, please do not hesitate to establish contact with us at a time convenient for you. You can do it by email, phone or through our website.

  • What if your housekeepers break or damage something while they clean?

    Please, take comfort in knowing that all of our housekeepers are trained to very high standards and they always work in a careful manner. Of course, accidents can happen. In the event of such, we will repair or replace the broken or damaged item or pay for it. Our cleaners are fully insured.

  • Do I have to be present during the end of tenancy clean?

    This is up to you. Most of our clients prefer not being home while our housekeepers clean. If you decide to be present, it is fine. Either way, we will deliver you a cleanings session that is thorough, efficient and prompt. Please, make sure that our housekeepers have access to the unit.

  • What payment methods does your company use?

    For the convenience of our customers, we accept all major credit/debit cards and cash.